Terms of Service

Flowee Terms of Service

Last updated: February 2026

These Terms of Service govern the relationship between Flowee and clients who hire our design services. By hiring Flowee's services, you agree to these terms.

1. Identification

Service Provider: Flávia Perpétua, owner of Flowee
Email: floweedesignstudio@gmail.com
Activity: Graphic design services, website development, and branding

2. Services Provided

Flowee offers the following services:

  • Website development on Shopify and Wix
  • Creation of visual identities and branding
  • Ready-to-edit templates
  • Digital materials for online communication
  • Consulting and support in digital design

Specific details of each project are agreed upon in an individual commercial proposal.

3. Hiring Process

3.1 Quote: After initial contact, Flowee presents a detailed commercial proposal with:

  • Description of services to be provided
  • Timeline and deadlines
  • Total investment
  • Payment conditions
  • Number of revisions included

3.2 Acceptance: The contract is considered concluded when the client formally accepts the proposal (by email or signature) and makes the initial payment.

3.3 Project start: Work begins after confirmation of the initial payment and receipt of all necessary materials provided by the client.

4. Flowee's Obligations

Flowee undertakes to:

  • Provide services with professionalism and quality
  • Meet the deadlines agreed upon in the proposal
  • Maintain regular communication about project progress
  • Respect the confidentiality of client information
  • Deliver final files in the agreed formats
  • Provide post-delivery support as agreed

5. Client's Obligations

The client undertakes to:

  • Provide all necessary information and materials in a timely manner
  • Respond to feedback requests within the agreed deadlines
  • Make payments on the established dates
  • Clearly communicate their expectations and objectives
  • Respect Flowee's copyrights

6. Deadlines and Delays

6.1 Deadlines: Delivery deadlines are defined in the commercial proposal and count from the project start date.

6.2 Delays by the client: If the client fails to provide materials or feedback within the agreed deadlines, delivery deadlines will be adjusted proportionally.

6.3 Delays by Flowee: In case of a justified delay, Flowee will inform the client in advance and agree on a new deadline.

7. Revisions and Alterations

7.1 Included revisions: The number of revisions included in the price is specified in the commercial proposal.

7.2 Additional revisions: Revisions beyond those agreed upon will be charged separately.

7.3 Scope changes: Significant changes to the original project may result in price and deadline adjustments, to be agreed upon between the parties.

8. Payment

8.1 Conditions: Unless otherwise agreed, payment is divided into:

  • 50% at the start of the project
  • 50% after final approval and before file delivery

8.2 Payment methods: Bank transfer or MB WAY (to be confirmed in the proposal).

8.3 Late payment: In case of a delay exceeding 15 days, Flowee reserves the right to suspend work until regularisation.

8.4 Non-payment: The delivery of final files will only be made after confirmation of full payment.

9. Intellectual Property and Copyright

9.1 Client rights: Upon full payment, the client acquires the commercial use rights of the final work for the agreed purposes.

9.2 Flowee rights: Flowee retains the copyright over the created work and may:

  • Include the project in its portfolio
  • Use the project for promotional purposes (unless a confidentiality agreement exists)
  • Share the work on social media and website

9.3 Working files: Source files (e.g., editable Photoshop, Illustrator files) remain Flowee's property, unless otherwise agreed upon with additional payment.

9.4 Materials provided by the client: The client guarantees that they have rights to all materials provided (texts, images, logos) and exempts Flowee from liability for third-party copyright infringements.

10. Confidentiality

Flowee undertakes to keep all sensitive client information confidential, except when:

  • The client authorises disclosure
  • It is necessary to provide the services (e.g., sharing with hosting platforms)
  • It is required by law

11. Warranties and Limitations of Liability

11.1 Quality guarantee: Flowee guarantees that services will be performed with professional competence.

11.2 Limitations: Flowee is not responsible for:

  • Technical problems of third-party platforms (Shopify, Wix, hosting)
  • Client's commercial results (sales, traffic, conversions)
  • Changes made by the client after delivery
  • Copyright infringements on materials provided by the client

11.3 Limitation of liability: Flowee's liability is limited to the amount paid by the client for the project in question.

12. Termination and Cancellation

12.1 Cancellation by the client:

  • Before work starts: 100% refund of the initial payment (deducting administrative expenses)
  • After start: the client pays proportionally to the work already performed, with no right to a refund

12.2 Termination by Flowee: Flowee may terminate the contract in case of:

  • Non-payment
  • Lack of client cooperation
  • Inappropriate or abusive behaviour

In these cases, the client pays for the work performed to date.

13. Post-Delivery Support

13.1 Support period: After delivery, Flowee offers free support for clarifications during 30 days.

13.2 Corrections: Technical errors or problems resulting from Flowee's work will be corrected free of charge.

13.3 New alterations: Alterations or improvements requested after final approval will be charged separately.

14. Dispute Resolution

In case of disagreement, the parties undertake to seek an amicable solution through direct negotiation. If this is not possible, the dispute will be resolved in the competent Portuguese courts.

15. Changes to the Terms

Flowee reserves the right to update these Terms of Service. Changes apply only to new contracts entered into after the publication of the updated version.

16. General Provisions

16.1 Entire agreement: These terms, together with the accepted commercial proposal, constitute the entire agreement between the parties.

16.2 Partial nullity: If any clause is deemed invalid, the remaining clauses remain in force.

16.3 Applicable law: These terms are governed by Portuguese law.

17. Contact

For questions about these Terms of Service:

Email: floweedesignstudio@gmail.com
Responsible: Flávia Perpétua

By hiring Flowee's services, you confirm that you have read, understood, and accept these Terms of Service.